Services
All-Round Protection for Your Project
The content is as follows:
All after-sales work is the specific responsibility of the after-sales department.
The design, business, production, and installation departments should cooperate with after-sales personnel to do a good job in after-sales work.
Handling of customer objections to product quality issues, costs incurred for after-sales repairs, and returns. The after-sales department is specifically responsible for recording, investigating, and analyzing various quality issues.
The general manager shall directly supervise and assess the after-sales service work.
After all products of our company pass the acceptance inspection, the main structure is guaranteed for one year
The content is as follows:
Regular telephone follow-up and irregular visits for investigation.
Fill in customer follow-up records and feedback from customers.
Promptly identify any issues that arise during customer use and report them to the relevant departments of the company to develop solutions
Organize and implement after-sales service work.
The content is as follows:
All user feedback must be forwarded to the design, production, and installation departments through the after-sales department. The production department sends technical personnel to the customer's engineering site to determine the cause of quality problems, clarify specific responsibilities, negotiate charging standards with the customer, record the type of problem, the location of the problem, the cause, specify the solution, and report the required materials and expenses incurred during the company's maintenance.
The after-sales department personnel must go to the site to supervise the after-sales maintenance work.
After the after-sales maintenance is completed, the customer will inspect and provide a certificate of acceptance after passing the inspection.
The content is as follows:
Material or glass damage caused by our company personnel during the installation process.
During the warranty period, any quality issues or parts related to our company will be repaired or replaced by our factory.
The content is as follows:
During the warranty period, if the product is damaged due to improper use, poor storage, or human error by the user, the company will only charge for material costs. Domestic free on-site service labor and tools will be provided, and international orders will only be charged for travel and accommodation expenses.
If a product exceeds the warranty period and is damaged, the company will charge material and labor costs based on the degree of damage. For international orders, labor costs, travel and accommodation expenses will be charged.
The content is as follows:
After sales service personnel should establish the idea of being urgent to customers and thinking what customers think, actively solve problems for customers, and take "serving society, keeping promises with gold" as the standard of action.
Service personnel shall not engage in any behavior that makes things difficult for users during the repair process.
Dealing with problems should be serious and responsible, and should not be done casually.
Service personnel are responsible for the environment and safety at the user's site, and are not allowed to casually flip, step on, or damage objects on site. After the repair is completed, the site must be cleaned up.
Our introduction video
Service Purpose
Customer-centric, delivering quality cultural tourism space solutions.
End-to-end support for efficient, high-quality delivery of your scenic accommodation projects.